I'm an online shopper for the first time, is it safe out there?
Absolutely - nothing to be worried about! We have bunches of super nerdy encryption thingmos in place so that your payment is secure and your details remain 'secret squirrel'. For the techno geeks out there – we us the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
The photo I posted on Facebook isn't showing up on the website :(
Hm, that could be a few things! First, it could be your privacy settings. Try changing your settings:
First, try changing your Privacy Settings:
- Click on the little arrow next to home in the top right hand corner.
- Click on 'Privacy Settings'
- Next to 'Apps and Websites' click on edit settings
- Next to 'How people bring your info to apps they use'
- Click on 'Edit Settings'
- Make sure the 'My Photos' box is ticked
- Click on 'Save Changes'
Second, make sure you're tagging it correctly! You can find the right tag on the product page of our website.
I want to post millions of photos but don't want to fill up my friends news feeds, can I do something to stop this from happening?
I know a lot of girls are reluctant to post lots of photos here because they don't want them blasting out to every person on their Facebook friend list. Good news! I think we have worked out how to do it. You can use Facebook AS A PAGE, not as a person. So follow the simple steps below and in no time you can post pics here and no one else can see them except other little sharklets! (Thanks OC)
Step 1 - Go to any fan page. Ours works well for this step.
Step 2 - Top right hand corner "Create a page".
Step 3 - Get creative and pick a category.
Step 4 - Choose another category from the drop down box and tick the box and click "get started".
Step 5 - Next to "home" on the menu bar on the top right hand side is a down arrow, click it and then "use facebook as page".
Step 6 - Smash the Black Milk fan page with photos you've been holding back because you don't want your stalker friends to see them.
Yay for anonymity!
How long till I get my stuff?!? GIMMIE!
It's coming, it's coming, it's coming! We ship orders on Mondays - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially after releases! Your patience is appreciated.
Once we ship your gear, it'll get there in about this long:
We use Australia Post Express or Fastway Couriers and your shiny package should arrive in 1-3 business days once shipped. Yaaay!
Standard: This goes through Australia Post and is NOT trackable. Your gear should appear in about 1 to 3 weeks after we ship it. Keep in mind if you choose this option and your package goes missing, there’s not much we can do about it and we can't be held liable.
Express: Costs a bit more, but hey – it's FedEx'd and fully trackable. Your stuff will arrive in about 2-4 working days once shipped. We suggest using a work address to because they'll usually deliver between the hours of 9-5 and request an autograph. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick up.
Duties: Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees.
As soon as your order ships, you'll get an email confirmation. Make sure you check your friend/foe filters on your email so firstname.lastname@example.org doesn't end up in the land of spam.
I'm freaking out – where's my order?
If you haven't received a confirmation email and you really think your order might have disappeared into a Black(Milk)Hole, send us an email to email@example.com and we'll look into it. If you're just freaking out cos you're impatient though, have a rancho relaxo. Funny, right?
My mouse is loaded, it's hovering over the refresh button and my index finger is at the ready – where do I go to track my order?
Check your confirmation of postage email, you'll find the details in there. Don't get RSI though… it'll make it hard to look through our latest stuff.
OMG, where are those shoes from?
If I had a dollar for every time we get asked this question... I'd be a millionaire. And yes the shoes we use are amazing and are supplied by our BFFs at Solestruck.
Returns and exchanges – what's the dealio?
See our returns policy for full details.
...But here's the skinny: All items must be returned back to us within 21 days of the customer receiving the order. Items must be unworn, unwashed with the tags attached. Items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any items lost in the post.
We only offer store credits or refunds for returned items. If you want to exchange your items, you will be given a store credit, which you will be able to use towards your next order :)
Please be aware that your new order will be processed through as per normal, and we cannot fast track any new orders processed :( sorry.
This is only so that we can process all returns as fast and efficiently as possible for you :)
Please Note: All postage costs for returns must be covered by the customer. If you have received a faulty/defective item, please contact firstname.lastname@example.org
Is there a real, live, three-dimensional Black Milk store I can submerge myself in?
Nope. Sorry, we're all '21st Century' and only spruik our wares online.
Where can I find this cool 'swap' Facebook group set up by all the fan girls?
What's up with all this stuff about meet-ups?
Oh young grasshopper, how much you have to learn. Check out the UNITE tab on our Facebook page, join your local Black Milk group and let the fun times begin.
Where's the gear designed and made?
All Black Milk stuff is designed and made on a teeny tiny island called 'Australia', you may have heard of it. Sometimes we source materials from overseas, but our courier Kangaroos make sure it all arrives safe and sound.
Sizing... what size do I get? What should I do? I'm a size X in whatever brand... but I dunno... EEEEEEKKK, help!
Well, check out our pretty easy Sizing Chart to get a good indication.
Fellow Black Milk lovers on Facebook are also pretty swift and reply if they think they're a similar size to you. If you have any specific questions, email us at email@example.com
Sold out? SOLD OUT? Bbbbut... wha?
Sorry, sometimes it happens. You love something a lot, but a lot of other people loved it a lot, and then it was gone. We're sorry it makes you a sad panda. If it says 'Sold Out – Not Avaialble', it means we won't have it back in the immediate future. Maybs we ran out of fabric. Maybe we just got bored of seeing it. Maybs it was just not meant to be. Sorry. BUT if it says 'Sold Out – Sewing More' you're in luck – we’re sewing more! Woohoo.
I snagged a museum sale piece but I think I want to return it… can I?
Nope. Frown face.
Can I change or cancel my order?
Made a boo boo? Quick, you can change it but you've only got 2 hours... then, chances are it's already underway. To change or cancel, email firstname.lastname@example.org and we'll help you out.
I'm getting an error when trying to place an order... what do I do?!?
First and foremost... remember to breathe. Cos if you don't, you'll faint and then it'll take even longer to get your Black Milk order, and that's no good.
Secondly, check you've filled all the details out properly including your name, address and payment info.
Still no worky? It might be the computer system. Be patient and remember, computers are people too. Email us at email@example.com and we'll see if we can track down the problem.
I just placed an order… but I want to add something else to it. Can I?
Erm... this is awkward. No. You have to place another order sorry.
Gift Vouchers: I want to give the gift of great goodness, without awkward assumptions about taste and size. Do you do gift vouchers?
Yesss! Just click on the Gift Vouchers tab at the top of our website and you can grab a gift voucher!