Christmas Break Closure FAQ's

We're packing our swimsuits and our Santa hats and going on holiday – yay! This means BlackMilk will be closed between 24 December 2016 and 2 January 2017.

Want to know what that means for your orders and queries? All the answers are here!

ORDERS

Q: I ordered between 6am (AEST) 23 December and 7am (AEST) 28 December, when will my order ship?

A: Your order will ship by 3pm (AEST) 28 December.

Q: I ordered between 7am (AEST) 28 December and 7am (AEST) 3 January, when will my order ship?

A: Our warehouse ninjas will return on 3 January and your order will ship by 3pm (AEST) 4 January, unless it is a MTO item.

CUSTOMER SERVICE

Q: I contacted the Customer Service team via email after 3pm (AEST) 23 December, when can I expect a reply?

A: Some of our CS mega hotties will be monitoring emails on 24, 28, 29 and 30 December, and will respond to you on those dates. However, they may not be able to fully resolve your query until the week commencing 3 January.

Q: I contacted the Customer Service team after 3pm (AEST) 29 December, when can I expect a reply?

A: We aim to respond to you by 3pm (AEST) on 4 January.

Q: I Facebook messaged / Instagrammed / Tweeted your Social Media team with a question after 4pm (AEST) on 24 December, when can I expect a reply?

A: We aim to respond to you by 11am (AEST) 27 December. 

Q: I Facebook messaged / Instagrammed / Tweeted your Social Media team with a question after 3pm (AEST) 31 December, when will you get back to me?

A: We aim to respond to you by 11am (AEST) 3 January.

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