Q: When is the Christmas release?
A: It’s on Monday the 5th of December at 9am AEST! (Mark your calendars!!)
Q: Why are you releasing Christmas in December?
A: This year has been full of surprises for us, and as a result has completely thrown out our planning! This means dates had to be shuffled because of production and lots of other boring logistical stuff.
Due to these challenges, we’ve put together a little release for Christmas with a few festive pieces as well as some of your old favourite prints that are making a comeback on new shapes! It’s gonna be adorable.
Q: What are you doing to make sure I get my gear in time for Christmas?
A: We have moved the release forward so that it falls inside the window for International Standard Shipping, giving parcels the best chance of arriving in time for Christmas. To make sure all our peeps have their gear in time we are going to ensure that everything (with the exception of some 48HR and MTO pieces) is ready and waiting in the warehouse before the release goes live!
(Please note shipping times are a guideline only and we can’t guarantee the postal service will deliver on time… but we’ll do our best!)
Q: What about 48HR and MTO items?
All of our 48HR gear is available to purchase in unlimited quantities for 48 hours from the release date (AEST.) We do this so you can nom as much as you want, and then we go and make it for you. For the Christmas release we are going to pre-make some of this 48hr and Made-To-Order (MTO) gear based on our predictions of what you guys will buy to help speed up the process. However, it’s pretty impossible for us to predict the exact numbers, so there’ll still be a number of 48HR and MTO items being made from Wednesday December 7 onwards. We will be aiming to ship all of our 48HR pieces by Friday the 16th of December at the latest.
Q: When will you start shipping Christmas orders?
A: As soon as the orders start coming in! Our Warehouse Packing Ninjas will be drinking loads of coffee, listening to Eye of the Tiger for motivation and working extra hours to ensure that orders are picked and packed as quickly as possible! Just remember if any of your order is 48HR or MTO gear your entire order will be put on hold until the 48HR or MTO item is ready to ship.
Q: What is the average shipping time for International Shipping?
Our expected shipping times for the free International Standard* option are generally around 9-12 business days once the parcel has left us (depending on your country.) So, if you order on release day and your order does not contain any 48HR items you should receive your gear on time!
If you know your country can be a little bit slower with standard mail, you have needs for 48 hour pieces that can’t be ignored (or you just need your new Christmas gear on your bod ASAP,) you can opt for the International Express* (UPS) delivery option which ensures your gear will reach you in 2-5 business days after it leaves us. This costs $18AUD for orders under $399AUD and is free for orders over this amount!
Q: What is the average shipping time for Australian Shipping?
We use Express Post within Australia and it’s pretty speedy! It takes between 1 -3 business days to reach you once it has left us depending on where you live, so you will definitely receive your goodies well before Santa pays you a visit!