Halloween 2016 FAQ's
Q: When is the Halloween release?
A: It’s on Tuesday the 4th of October at 9am AEST!
Q: Why are you releasing Halloween in October?
A: Because October is Halloween season! We want to release our Halloween collection in Halloween season, so that we can all get excited about it together. We also want to ensure that this Halloween release is the bomb. So whilst we would love to release it a little earlier, we need to make sure everything is sufficiently spooky and this stuff takes time.
Q: What are you doing to make sure I get my gear in time for Halloween?
A: To make sure all our peeps have their gear in time we are going to ensure that everything (with the exception of some 48 hour pieces) are ready and waiting in the warehouse before the release goes live. We have postponed a planned September ammo release and Fun Times Friday so we can ensure that Halloween is top priority and we are releasing it as soon as possible!
Q: What about 48 hour items?
All of our 48HR gear is available to purchase in unlimited quantities for 48 hours from the release date. We do this so you can nom as much as you want and then we go and make it for you. For the Halloween release we are going to pre-make some of this gear based on our predictions of what you guys will buy to help speed up the process. However, as it is impossible for us to predict the exact numbers there will still be a number of 48 hour items being made following the release. We will be aiming to ship all of our 48 hour pieces by Tuesday the 18th of October.
Q: When will you start shipping Halloween orders?
A: As soon as the orders start coming in! Our warehouse ninjas will be drinking loads of coffee and working extra hours to ensure that orders are picked and packed as quickly as possible and on their way to you before you know it! Just remember if any of your order is 48HR gear your entire order will be put on hold until the 48HR item is ready to ship.
Q: What is the average shipping time for International Shipping?
Our expected shipping times for the free International Standard* option are generally around 9-12 business days once it has left us depending on your country. So, if you order on release day and your order does not contain any 48 hour items you should receive your gear on time!
If you know your country can be a little bit slower with standard mail, you have needs for 48 hour pieces that can’t be ignored or you just need your new Halloween gear on your bod ASAP, you can opt for the International Express* (UPS) delivery option which ensures your gear will reach you in 2-5 business days after it leaves us. This costs $18AUD for orders under $399AUD and is free for orders over this amount!
Q: What is the average shipping time for Australian Shipping?
We use Express Post within Australia and it is pretty quick! It takes between 1 -3 business days to reach you once it has left us depending on where you live, so you will definitely receive your goodies well before it is time to go trick-or-treating!
* Some countries may charge import or custom duties or other random fees. UPS may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees.