Shipping Changes FAQ

WHAT ARE THE CHANGES?

 Australia:

- Orders totalling $100AUD or more will qualify for free shipping 

- Orders totalling $99.99AUD and under will incur a shipping cost of $4.95AUD

All orders will be sent via Express Post and will generally take between 1 to 3 business days to arrive. If you live in a regional or rural area they may take a little bit longer to reach you. Express Post is fully trackable and we will send you tracking details once your parcel leaves BMHQ.

International:

STANDARD

- Orders totalling $120AUD or more will qualify for free shipping

- Orders totalling $119.99 and under will incur a shipping cost of $10AUD

All International Standard parcels are shipped via Australia Post and then handed over to the local postal service once they reach their destination country. They generally take between 9 to 12 business days to arrive, however if they take the scenic route or get held in Customs along the way they may take longer, sometimes up to 6 weeks. This is an untracked service.

EXPRESS*

- Orders totalling under $400 will incur a shipping cost of $18AUD for Express shipping

- If you spend $400AUD or more we will upgrade you to Express for free!

We use UPS for all International Express parcels. UPS parcels take 2 to 5 business days to arrive and are fully trackable.

*There are no changes to our International Express shipping option

Please note: Customers outside Australia may also be liable for any customs and import duty, quotas, permits, handling fees, product restrictions and other local requirements.

WHEN WILL THE CHANGES BEGIN?

The changes will come into effect at 9am (AEST) on Monday 16th of January.

Remember, we are unable to combine orders, so in order to receive free shipping you will need to make sure each order you make is over the amounts listed above.

WHY HAVE YOU MADE THESE CHANGES?

Many of our basic staple pieces, hosiery, tops etc. cost much less than $100, which is awesome! These are some of our most popular items and we want to be able to offer them to you at a price that is affordable. But there is a downside to this: shipping is expensive, so when you order these items on their own we actually end up losing money. Charging for shipping on smaller orders means we will be able to continue offering great gear at affordable prices. Yay! 

GOT MORE QUESTIONS?

Hit us up at hello@blackmilkclothing.com

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Please remember: Gift vouchers, order history, and login details are unique to each site and will not work across both.

Yes, take me to the US site No, I want to stay on this website

G'day mates! We've merged the US website to the Australian site.

Couple of cool points to know:

  • BlackMilkClothing.com has the biggest BlackMilk collection in the universe!
  • You can Live Chat with the Customer Service Mega Hotties!
  • All prices are charged in AUD
  • No Customs charges for US customers up to $800 USD!
  • (Koalas not included)

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