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You might have noticed that we work a little differently to most clothing companies. For one, we are way more obsessed with sharks than we reasonably should be. Also, each of our collections is made up of products that have a mix of selling conditions – some are staples, some are limited, some are made to order and some are presale. Here’s our little breakdown of what each of those terms means for you:
These are the pieces that will always be there for you, like that one friend who brings freshly baked cupcakes right when you need them most. When a Staple piece is sold out, we will restock it at some point in the future. You can sign up to get restock notifications on these products – just go to the product page, select your size in the drop down menu and follow the steps from there.
7-Day Unlimited pieces are guaranteed to be available for a whole week after they have been released. That's right, if you shop 'em in that seven days, they are all yours, and we'll start making them just for you. At the end of the seven-day period, any remaining stock will become Limited. Remember to check the item's product description for the expected shipping date!
* Please note: If you buy other gear in the same order as your 7-Day Unlimited piece, your entire order will be put on hold until your 7-Day Unlimited item is ready to ship.
Limited products are here for a good time, not a long time. We only have a certain number of these pieces available and once they are gone, they are gone. These are the super hot pieces that are made that much more special by their rarity – you’re not going to be one of thousands wearing the exact same thing. Limited pieces are pre-produced, so they are ready and waiting in our warehouse on release day. They will be sent out by our packing ninjas as quickly as possible following a release.
Presale pieces are also limited, so the same deal applies – we only have a certain number of these available, and once they are sold out, they are gone forever. The big difference here is that Presale pieces have not been made yet – this process takes around 10 business days from the release date. As with 48HR products, we always put the expected shipping date on the product page, so check there if you’re not sure when your shiny gear will be heading your way.
* Please note: If you buy other gear in the same order as your PRESALE piece, your entire order will be put on hold until your PRESALE item is ready to ship.
FUN TIMES FRIDAY (FTF)
Fun Times Friday is the best way to kick off a weekend! Every so often, we bring back an in-demand piece, or release a brand new piece, and make it available on a designated Friday (AEST). Usually, Fun Times Friday pieces are made available for the whole weekend – if you purchase in that timeframe, it’s all yours, but they are ONLY available for that weekend. At the end of the weekend sale period we begin making your orders. This process takes around 10 business days and we will let you know the expected shipping date on the product page.
(Very occasionally, Fun Times Friday products will be Limited – so we will only have a certain number available, and once they are sold out, they are gone forever. This is usually due to the pieces being made from limited fabrics. We will give you plenty of advanced warning so you can prepare your ninja strategy.)
* Please note: If you bought other gear in the same order as your FTF piece, your entire order will be put on hold until your FTF item is ready to ship.
Every so often, we send an archaeologist into the deep depths of our warehouse to seek out hidden gems. And they will return, dusty and triumphant, with gear we thought was gone forever. We call these ‘Museum’ pieces – Limited pieces that were previously sold out. We make these available to purchase one last time – often there will only be one or two available in specific sizes, so it is your last chance to get hold of a dream piece! Museum items are not able to be returned (unless they are faulty) so please choose your styles and sizes carefully!