Facebook - Commandments
Live them. Breathe them. Don't eat them, they are not particularly nutritious.
There are some for us, and some for you. It's a bit of give and take, like any awesome friendship based on a mutual love for tight and shiny pants*.
Here's the bottom line: we are a community, and we encourage you to express yourself. But we also have a responsibility to make sure this community is a safe place filled with kindness and respect. Breaking our commandments will result in posts being deleted and potentially even users being banned, which sucks and we don't want to have to do. So please, be sweet.
OUR PROMISES TO YOU
1. WE SHALL BE ACCESSIBLE
We love you and we want to talk to you! To make sure you get the most informative, accurate response, make sure you're getting in touch with the right team. If you have a customer service question (like "I need to change something with my order!"), email firstname.lastname@example.org :) For selfie-posting and quick q's, hit us up at facebook.com/blackmilkclothing.
2. WE SHALL RESPOND QUICKLY, FACTUALLY, AND COMPASSIONATELY
To the absolute best of our abilities. If we're super busy it might take a little time to get back to you, but we will never ever leave you hanging.
3. WE SHALL RESPOND DIRECTLY TO ALL QUESTIONS
Remember, there are no stupid questions. There are hilarious questions, and insane questions, but we love those so ask away.
4. WE SHALL ACCEPT RESPONSIBILITY
Where appropriate. We're not responsible for you leaving that essay until the last minute, or for burning your pancakes. However we absolutely get that we make mistakes, and we will own up to them.
5. WE SHALL TREAT ALL FEEDBACK WITH RESPECT, AND RESPOND WITH GRACE
Even if that is not the tone in which it is sent. This isn't an invitation to yell at us, just a promise that we won't hulk out on you if you're having a bad day.
6. WE SHALL CELEBRATE YOU
Because you are amazing. We will love you all, no matter your differences, because let's be real -- we're all here because we're a little bit different.
If you feel like we've broken any of these promises, please call us out on it. While there will always be differences in opinion, if it's objectively clear that we've stuffed up we'll do what we can to make it right.
1. YOU SHALL BE EXCELLENT TO ONE ANOTHER
To put it super bluntly: no abusive, obscene, profane, hateful or racist content, links or images. Don't threaten anyone, don't defame anyone, don't say anything you wouldn't like said to you. Do be aware of the language you use when commenting on something -- you're not just speaking to us, you're speaking to everyone else on the page too! Do be kind and complimentary, life is much more fun that way.
2. YOU SHALL NOT BE INAPPROPRIATE
Keep it family-friendly, people. Seriously, if you wouldn't want your mum to see it...don't post it.
3. YOU SHALL NOT SPAM
This page is for Black Milk Clothing and Black Milk Clothing only. Any soliciting or advertising will be deleted. Please be aware that multiple posts with the same content by the same user will also be considered spam. If you have put in a request or flagged an issue with us, please give us time to get back to you -- posting the same thing a bunch of times won't speed that process up! We will get back to your first message, we promise.
4. YOU SHALL NOT EXPLOIT OTHERS
Guys, seriously. Don't profiteer, scam, or generally do dodgy things that you wouldn't like done to you. Treat each other like friends or family, unless you profiteer off your family. In which case...don't.
5. YOU SHALL NOT MAKE CRITICAL COMMENTS ABOUT OTHERS' BODIES
No one needs to go justifying their eating habits or their clothing choices to anyone. Ever. It's as simple as that: it's your body and our page is a safe space to celebrate that.
6. YOU SHALL NOT FREAK OUT
Most of the clothing you find is made by huge companies in huge factories with huge teams of people. While it is pretty flattering that people confuse us with companies that large and presumably successful -- it just ain't us. Comparatively speaking, we're an itty bitty team in one itty bitty warehouse in Brisbane, Australia. And because we love a challenge, we do everything ourselves, from design to printing to sewing to shipping and everything in between. Things normally get through the system super fast but every now and then someone *cough cough* gets carried away and sells more stuff than we've actually got, and our itty bitty team is suddenly playing catch-up which slows everything right down. If you've been effected by our slightly overzealous ambitions, we're super sorry. But please don't freak out -- it's relatively normal, and we won't leave you hanging.
If you feel your patience wearing thin and suspect things may be taking longer than usual, just email us :)
7. YOU SHALL NOT BE A PERVY MAN
Pretty self-explanatory. If you're here for the ladies more than the clothes, you shouldn't be here...and you probably won't be here for long.
8. YOU SHALL HAVE FUN
This is a place for you to kick back, post your selfies, and chat to hot bosses. So have fun! That's what we're here for.
*Don't fight us on the pants thing. They're pants.