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Returns Form
Please note: we are only able to offer store credit or refunds, no product exchanges! Check out our FAQs below for more info on returns.
This form goes to an inbox that is only accessed once returns are received and is not monitored for customer enquiries. If you have a question about your return that is not covered by the FAQ, please get in touch with us at hello@blackmilkclothing.com and our CX Wizards will be there to help!
Got Qs? Here are some As:
How long do I have to return something?
Returns must be received at BMHQ within 60 days of delivery (as documented by relevant courier).
Items can only be returned for a store credit or refund. Items cannot be exchanged.
How do I return something?
It’s super easy! Just complete the Returns Form here and send the item/s back to us at:ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia
Please include a note with your name and your order number so we know it’s from you!
In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as Australia Post Parcel Post, Express Post or ParcelPoint). That way you can make sure your gear is safely on its way to us!
The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.
What can't be returned?
There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.
Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.
What is ParcelPoint?
ParcelPoint is a convenient and trackable return service available to our Aussie customers. It's as simple as creating a return label online and dropping off your parcel to one of the 1,500+ locations across Australia (which are open much longer hours than your local post office!). From there, our usual return process applies and we'll email you just as soon as we've processed your return! To use this service, just complete a returns form as usual and click on the ParcelPoint link on your confirmation email.
The usual Terms and Conditions apply and so all postage costs for returns must be covered by you and the products are your responsibility until they reach our office. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.
How will my money be refunded?
We will refund using your original payment method, or via a gift card in some circumstances. Special conditions apply in respect of payments made using Afterpay or PayPal – info on these below.
Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.
How do refunds work with Afterpay?
Once we receive your return, you will be issued with a store credit or refund for the final price of the item/s. If you chose to get store credit for your return, your Afterpay instalments will continue to be taken out as usual until the order has been paid in full.
How do refunds work with PayPal?
Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45AUD. Check out the details to see if you qualify.
How do refunds work with PayPal?
Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45AUD. Check out the details to see if you qualify.
How long does it take for returns to be processed?
Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.
Anything else I need to know?
That you’re an awesome human being. Apart from that, please see our full Terms and Conditions for all the details on our returns policy.
Got Qs? Here are some As:
How long do I have to return something?
Returns must be received at BMHQ within 60 days of delivery (as documented by relevant courier).
Items can only be returned for a store credit or refund. Items cannot be exchanged.
How do I return something?
It’s super easy! Just complete the Returns Form here and send the item/s back to us at:ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia
Please include a note with your name and your order number so we know it’s from you!
In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as Standard Tracked International, UPS or OmniReturns). That way you can make sure your gear is safely on its way to us!
The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.
What can't be returned?
There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.
Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.
What is OmniReturns?
OmniReturns is a simple and trackable return service available to our US customers that lets you send any return parcels to a US address!
It's super simple to use – just complete a Returns Form as usual and head to our OmniReturns Portal. It costs a flat fee of $9.50USD for your returns parcel and you can post off your return parcel with a print-at-home label – easy!
From there, our usual return process applies and we'll email you just as soon as we've processed your return!
The usual Terms and Conditions and so all postage costs for returns must be covered by you and the products are your responsibility until they reach our office. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.
How will my money be refunded?
We will refund using your original payment method, or via a gift card in some circumstances. Special conditions apply in respect of payments made using PayPal – info on this below.
Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.
How do refunds work with PayPal?
Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45AUD. Check out the details to see if you qualify.
How long does it take for returns to be processed?
Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.
Anything else I need to know?
That you’re an awesome human being. Apart from that, please see our full Terms and Conditions for all the details on our returns policy.
How long do I have to return something?
Returns must be received at BMHQ within 60 days of delivery (as documented by relevant courier).
Items can only be returned for a store credit or refund. Items cannot be exchanged.
How do I return something?
It’s super easy! Just complete the Returns Form here and send the item/s back to us at:ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia
Please include a note with your name and your order number so we know it’s from you!
In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as Standard Tracked International, UPS or OmniReturns). That way you can make sure your gear is safely on its way to us!
The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.
What can't be returned?
There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.
Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.
How will my money be refunded?
We will refund using your original payment method, or via a gift card in some circumstances. Special conditions apply in respect of payments made using PayPal – info on this below.
Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.
How do refunds work with PayPal?
Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45AUD. Check out the details to see if you qualify.
How long does it take for returns to be processed?
Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.
Anything else I need to know?
That you’re an awesome human being. Apart from that, please see our full Terms and Conditions for all the details on our returns policy.
Please see more info on this in our Terms and Conditions.