Easy Returns

Returns must be received at BMHQ within 45 days of delivery (as documented by relevant courier).

Items can only be returned for a store credit or refund. Items cannot be exchanged.

It’s super easy! Just complete the Returns Form here and send the item/s back to us at:
ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia

Please include a note with your name and your order number so we know it’s from you!

In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as Australia Post Parcel Post, Express Post or ParcelPoint). That way you can make sure your gear is safely on its way to us!

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.

Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.

ParcelPoint is a convenient and trackable return service available to our Aussie customers. It's as simple as creating a return label online and dropping off your parcel to one of the 1,500+ locations across Australia (which are open much longer hours than your local post office!). From there, our usual return process applies and we'll email you just as soon as we've processed your return! To use this service, just complete a returns form as usual and click on the ParcelPoint link on your confirmation email.

The usual Terms and Conditions apply and so all postage costs for returns must be covered by you and the products are your responsibility until they reach our office. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

We will refund using your original payment method, or via a gift card in some circumstances. Special conditions apply in respect of payments made using Afterpay or PayPal – info on these below.

Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.

Once we receive your return, you will be issued with a store credit or refund for the final price of the item/s. If you chose to get store credit for your return, your Afterpay instalments will continue to be taken out as usual until the order has been paid in full.

How do refunds work with PayPal?

Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45AUD. Check out the details to see if you qualify.

Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45AUD. Check out the details to see if you qualify.

Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.

That you’re an awesome human being. Apart from that, please see our full Terms and Conditions for all the details on our returns policy.

Returns must be received at BMHQ within 45 days of delivery (as documented by relevant courier).

Items can only be returned for a store credit or refund. Items cannot be exchanged.

It’s super easy! Just complete the Returns Form here and send the item/s back to us at:
ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia

Please include a note with your name and your order number so we know it’s from you!

In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as Standard Tracked International, UPS or OmniReturns). That way you can make sure your gear is safely on its way to us!

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.

Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.

OmniReturns is a simple and trackable return service available to our US customers that lets you send any return parcels to a US address!

It's super simple to use – just complete a Returns Form as usual and head to our OmniReturns Portal. It costs a flat fee of $9.50USD for your returns parcel and you can post off your return parcel with a print-at-home label – easy!

From there, our usual return process applies and we'll email you just as soon as we've processed your return!

The usual Terms and Conditions and so all postage costs for returns must be covered by you and the products are your responsibility until they reach our office. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

We will refund using your original payment method, or via a gift card in some circumstances. Special conditions apply in respect of payments made using PayPal – info on this below.

Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.

Returns must be received at BMHQ within 45 days of delivery (as documented by relevant courier).

Items can only be returned for a store credit or refund. Items cannot be exchanged.

It’s super easy! Just complete the Returns Form here and send the item/s back to us at:
ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia

Please include a note with your name and your order number so we know it’s from you!

In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as Standard Tracked International, UPS or OmniReturns). That way you can make sure your gear is safely on its way to us!

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.

Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.

We will refund using your original payment method, or via a gift card in some circumstances. Special conditions apply in respect of payments made using PayPal – info on this below.

Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.

Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45AUD. Check out the details to see if you qualify.

Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.

That you’re an awesome human being. Apart from that, please see our full Terms and Conditions for all the details on our returns policy.