Returns Made Easy
Sometimes, you get your order, try it on, and something just ain’t right. Hey, it happens! You can return any eligible item in its original condition to BMHQ within 60 days of delivery (or 30 days if you choose Refundid for your return), as long as it’s unworn and undamaged, and still has all the original labels, tags and hygiene stickers intact.
All you need to do is enter your order number and email address below, then click the button to get started.
Please note: We are only able to offer store credit or refunds. We are unable to offer item exchanges.
FAQ
It’s super easy! Just complete your Returns Form and send back to us within 60 days of delivery. Unfortunately we can't exchange anything for you - returned items receive a store credit or refund.
Here's where to send your return:
ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia
Please include a note with your name and your order number so we know it’s from you.
In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service, that way you can make sure your gear is safely on its way to us.
Your items remain your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting.
Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.
Once we’ve received your return at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed.
Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from our Customer Experience Team letting you know if the return has been accepted.
There are a few products that can't be returned (sorry!)
- Sale items
- Hosiery
- Underwear
- Custom made, monogrammed, personalised, or altered products (unless faulty of course)
- Swimwear without its original hygiene sticker attached
Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.