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returning product

60 Day Returns

Sometimes, you get your order, try on your gear, and something just ain’t right. Hey, it happens! You can return any eligible item to BMHQ within *60 days of delivery, as long as it’s unworn and undamaged, and still has all the original labels, tags and hygiene stickers intact. Please note: we are unable to offer item exchanges.

We offer instant returns with Refundid. Find out more about this service here!
*Returns with Refundid will need to be submitted within 30 days from delivery.

returns form

Step 1: Returns Form

The first step is to choose your refund option in the form below and follow the prompts – easy peasy! Our team will then send you a confirmation email that has all the info you need to complete your return.

post items

Step 2: Send it

Package up the item you want to return (you can even re-use the BlackMilk bag your order came in). Address it to the address provided in your returns confirmation email, and take it to your closest Australia Post office to get it on its way.

You can also use ParcelPoint or Refundid to make it even easier. For more info on the returns process, check out our FAQs.

returning product

60 Day Returns

Sometimes, you get your order, try on your gear, and something just ain’t right. Hey, it happens! You can return any eligible item to BMHQ within 60 days of delivery, as long as it’s unworn and undamaged, and still has all the original labels, tags and hygiene stickers intact. Please note: we are unable to offer item exchanges.
returns form

Step 1: Returns Form

The first step is to fill out the returns form below – easy peasy! Our team will then send you a confirmation email that has all the info you need to complete your return.
post items

Step 2: Send it

Package up the item you want to return (you can even re-use the BlackMilk bag your order came in). Address it to the address provided in your returns confirmation email, and take it to your closest post office to get it on its way. You can also use OmniReturns to make it even easier. For more info on the returns process, check out our FAQs.
returning product

60 Day Returns

Sometimes, you get your order, try on your gear, and something just ain’t right. Hey, it happens! You can return any eligible item to BMHQ within 60 days of delivery, as long as it’s unworn and undamaged, and still has all the original labels, tags and hygiene stickers intact. Please note: we are unable to offer item exchanges.
returns form

Step 1: Returns Form

The first step is to fill out the returns form below – easy peasy! Our team will then send you a confirmation email that has all the info you need to complete your return.
post items

Step 2: Send it

Package up the item you want to return (you can even re-use the BlackMilk bag your order came in). Address it to the address provided in your returns confirmation email, and take it to your closest post office to get it on its way. For more info on the returns process, check out our FAQs.

Returns Form

Please note: we are only able to offer store credit or refunds, no product exchanges! Check out our FAQs below for more info on returns.

This form goes to an inbox that is only accessed once returns are received and is not monitored for customer enquiries.

If you have a question about your return that is not covered by the FAQ, please get in touch with us at hello@blackmilkclothing.com and our CX Wizards will be there to help!

Product Info

Item 1

Unfortunately hosiery items are ineligible for return, unless faulty.

You can find further information about this in our Ts&Cs, our return policy (on this page under 'What can't be returned?') and in the disclaimer on the product page on our website.

We thank you for your understanding!

Please contact hello@blackmilkclothing.com if you have any questions or concerns.

Got Q’s?

Here are some A’s:

Returns must be received at BMHQ within 60 days of delivery (as documented by relevant courier).

Items can only be returned for a store credit or refund. Items cannot be exchanged.

It’s super easy! Just complete the Returns Form here and send the item/s back to us at:
ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia

Please include a note with your name and your order number so we know it’s from you!

In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service, that way you can make sure your gear is safely on its way to us!

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.

Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.

ParcelPoint is a convenient and trackable return service available to our Aussie customers. It's as simple as creating a return label online and dropping off your parcel to one of the 1,500+ locations across Australia (which are open much longer hours than your local post office!). From there, our usual return process applies and we'll email you just as soon as we've processed your return! To use this service, just complete a returns form as usual and click on the ParcelPoint link on your confirmation email.

The usual Terms and Conditions apply and so all postage costs for returns must be covered by you and the products are your responsibility until they reach our office. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

We will refund using your original payment method, or via a gift voucher in some circumstances. Special conditions apply in respect of payments made using Afterpay or PayPal – info on these below.

Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.

Please note that we are unable to refund postage costs from your original order.

Once we receive your return, you will be issued with a store credit or refund for the final price of the item/s. If you chose to get store credit for your return, your Afterpay instalments will continue to be taken out as usual until the order has been paid in full.

Refunds will be returned to your PayPal account.

Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.

That you’re an awesome human being. Apart from that, please see our full Terms and Conditions for all the details on our returns policy.

Got Q’s?

Here are some A’s:

Returns must be received at BMHQ within 60 days of delivery (as documented by relevant courier).

Items can only be returned for a store credit or refund. Items cannot be exchanged.

It’s super easy! Just complete the Returns Form here and send the item/s back to us at:
ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia

Please include a note with your name and your order number so we know it’s from you!

In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as Standard Tracked International, UPS or OmniReturns). That way you can make sure your gear is safely on its way to us!

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.

Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.

OmniReturns is a simple and trackable return service available to our US customers that lets you send any return parcels to a US address!

It's super simple to use – just complete a Returns Form as usual and head to our OmniReturns Portal. It costs a flat fee of $9.50USD for your returns parcel and you can post off your return parcel with a print-at-home label – easy! Please note that OmniReturns only allows a maximum of 10 items per parcel.

From there, our usual return process applies and we'll email you just as soon as we've processed your return!

The usual Terms and Conditions will apply, so all postage costs for returns must be covered by you and the products are your responsibility until they reach our office.

We will refund using your original payment method, or via a gift voucher in some circumstances. Special conditions apply in respect of payments made using PayPal – info on this below.

Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.

Please note that we are unable to refund postage costs from your original order.

Refunds will be returned via your PayPal account. Paypal will usually automatically redirect funds back to the original bank account used to make the purchase, on some occasions funds may need to be claimed via your Paypal account.

Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.

That you’re an awesome human being. Apart from that, please see our full Terms and Conditions for all the details on our returns policy.

Got Q’s?

Here are some A’s:

Returns must be received at BMHQ within 60 days of delivery (as documented by relevant courier).

Items can only be returned for a store credit or refund. Items cannot be exchanged.

It’s super easy! Just complete the Returns Form here and send the item/s back to us at:
ATTN: RETURNS
BlackMilk Clothing
PO BOX 2443
Fortitude Valley BC, QLD 4006
Australia

Please include a note with your name and your order number so we know it’s from you!

In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service, that way you can make sure your gear is safely on its way to us!

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for lost parcels being returned.

There are a few products that are unable to be returned: sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.

Products purchased as part of a promotion are eligible for return providing the return meets the conditions of our Returns Policy and the specific promotion T&C’s.

We will refund using your original payment method, or via a gift voucher in some circumstances. Special conditions apply in respect of payments made using PayPal – info on this below.

Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.

Please note that we are unable to refund postage costs from your original order.

Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45AUD. Check out the details to see if you qualify.

Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve dotted the Is and crossed the Ts, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.

That you’re an awesome human being. Apart from that, please see our full Terms and Conditions for all the details on our returns policy.

Please see more info on this in our Terms and Conditions.